Return Refund and Warranty Policy

Return, Warranty, and Refund Policy - PirVio Imports

Thank you for shopping at PirVio Imports. We are committed to providing high-quality products and services. If you are not entirely satisfied with your purchase, please read our policy below for returns, warranties, and refunds.

1. Return Policy:

You have 15 days from the date of receiving your item to request a return or exchange.
Items must be in the same condition as received, unworn or unused, with tags, in original packaging, and include all accessories and proof of purchase.
If the item is damaged upon arrival, you must take a video while opening the parcel to document the condition. This video must be sent to us immediately to be eligible for a free return at our cost.
Customers must bear the cost of return shipping for items that are not damaged. Please ensure the item is properly packaged to avoid damage.
To initiate a return, contact us via WhatsApp at +913269117238 or email pfaizyab@gmail.com during working hours (2:00 pm to 8:00 pm).
Once the returned item is received and inspected, we will process the return within 2 business days. Refunds may take up to 4 business days to reflect in your account.
Items sent back without requesting a return first will not be accepted.

2. Warranty Policy:

Warranty coverage is subject to the specific terms listed on the product page.
To claim a warranty, contact us with your order details and proof of purchase.
The warranty does not cover damage due to misuse, accidents, or unauthorized repairs.

3. Refund Policy:

To be eligible for a refund, initiate your request within 7 days from the purchase date.
Products must be unused, in original condition, and packaging, and digital items must not be redeemed or accessed.
Some items (e.g., personalized, digital downloads, sale items) are non-refundable unless defective.
Contact our customer support at pfaizyab@gmail.com or WhatsApp +913269117238 to initiate a refund request.
Approved refunds will be processed to a bank account, Easypaisa, or JazzCash matching the order consignee's name. Cash refunds are not available.

4. Non-Refundable Items:

Gift cards, vouchers, store credits, redeemed digital items, and services already provided.
Items purchased during special sales or clearance, unless specified otherwise.

5. Shipping and Return Costs:

Customers are responsible for return shipping costs, except in cases of damaged items upon arrival where a video is provided.
Use a trackable shipping service or purchase shipping insurance for returns, as we cannot guarantee receipt of returned items.

6. Cancellation of Orders:

Orders can be canceled before shipping. Once shipped, returns must follow the above guidelines.

7. Policy Changes:

We reserve the right to update this policy at any time. Check our website regularly for updates.

If you have any questions or concerns, please contact our customer support team at pfaizyab@gmail.com or WhatsApp +913269117238.